Delivery Information

We deliver across mainland UK, with most orders dispatched from stock and delivered within the lead time shown on the product page.

Before You Order

• Please check quantities carefully before ordering. 
• We recommend ordering at least 10% extra to allow for cuts, breakages and future repairs. 
• Samples may vary slightly from full production batches. 
• Colours, shades and patterns can vary between manufacturing runs, particularly with natural stone, patterned and decorative tiles. 

Delivery of Tiles

Tiles are heavy and fragile products, so deliveries are usually made on a pallet to the kerbside of your property.

Please ensure:

• Someone is available to inspect and sign for the delivery. 
• Safe access is available for the delivery vehicle. 
• Any visible damage is reported at the time of delivery. 

Checking Your Order

Please inspect your order as soon as possible after delivery.

If there are any issues with:

• Damage
• Shortages
• Incorrect items 

Please contact us promptly with photographs where possible so we can help resolve the issue quickly.

Delivery Times

Estimated delivery times are shown on individual product pages. While we always aim to meet these times, delays can occasionally occur due to factors outside our control.

For urgent projects, please contact our team before ordering.

Tile Delivery to Mainland UK

We deliver across mainland England, Scotland and Wales using a trusted external courier. For deliveries outside these areas (including Northern Ireland, the Scottish Highlands, or offshore locations) please contact us for a separate quote.

Delivery Charges

 Delivery is based on the pallet size and weight as well as your Zone.  Orders over £300 have free shipping within mainland UK.

Returns

We understand that plans can change.

Returning Unused Products

Unused products may be eligible for return, subject to our returns policy and supplier conditions.

To be considered for return, products should:

• Be unused and in their original packaging 
• Be in resalable condition 
• Be returned within the applicable returns period 

Special Order Products

Some products are specially ordered or manufactured to customer requirements and may not be eligible for return unless faulty.

Return Costs

Return transport and collection charges may apply and are normally deducted from any refund where applicable.

Faulty or Damaged Products

If you believe a product is faulty or arrives damaged, please contact us before installation. We may request photographs and additional information to investigate the issue.

Need help before ordering?

Our team is happy to help with product advice, quantity calculations and technical questions.

Telephone: 01792 773015

Email: info@directtilewarehouse.com 

Product Information

The specifications shown on this page are provided as a guide and may vary slightly between production batches.

Tile Variations

Many tiles are designed to replicate natural materials such as stone, marble, slate and wood. Variations in:

• Shade
• Pattern
• Veining
• Texture

are often an intentional part of the design and should be expected.

Size Tolerances

Manufacturing tolerances apply to all tiles. Actual tile dimensions may vary slightly from the stated size.

Rectified tiles have machine-finished edges for a more precise finish and narrower grout joints.

Suitability

Product suitability varies depending on the installation area.

Always check:

• Floor suitability 
• Wall suitability 
• Wet room suitability 
• Outdoor suitability 
• Slip resistance ratings 
• Underfloor heating compatibility 

before purchasing.

Installation

We strongly recommend that all tiles are inspected before fixing.

Do not install tiles that you believe are damaged, faulty or unsuitable, as installation is deemed acceptance of the product.

For best results:

• Use the correct adhesive and grout. 
• Follow manufacturer recommendations. 
• Use a qualified tiler where appropriate. 

Images & Colours

We make every effort to display product colours accurately.
However, colours may appear differently depending on your screen settings and device.

We recommend ordering a sample whenever possible to confirm colour, texture and suitability before placing a full order.

Natural Products

Natural stone, terracotta and other natural materials will vary in colour, texture and appearance. These characteristics are part of the product's natural beauty and are not considered defects.

Need Advice?

Visit one of our showrooms or contact our National Sales Team for help choosing the right tiles for your project.

Swansea Showroom: Open 7 days a week

Cardiff Showroom: Open 7 days a week

National Sales Team: info@directtilewarehouse.com
01792 773015